Annual Servicing & Maintenance
We’ve got you covered.
Why Do I Need An Annual Service Contract Anyway?
The worst thing about burglar alarms is that they sometimes ‘go off’ for no apparent reason.
False alarms can be a nuisance not only for your neighbours but for you because, if the problem is left untreated, it can render your alarm system useless. You will either stop switching it on because you don’t want to annoy the neighbours or, worse still, you keep switching it on and your relationships with your neighbours suffer.
There is a good technical reason why you should invest in an annual service contract too. Your alarm probably has two back up battery systems, both of which need to be working. One battery is in your control panel and keeps the whole system working during any power outage. The other battery is outside in your bell box. The sole purpose of this battery is to keep your alarm sounding if an intruder vandalises your system.
Sometimes you hear alarm systems going off during a power cut. This is because the internal battery has failed but the external battery is still working. It is actually a fault.
The Solution
For a small annual fee, your system is checked annually by a Rotec Alarms engineer and covered for unlimited call outs. Compare Rotec with the competition and I am confident that you will find we are the cheapest and fairest burglar alarm engineers in the North.
It’s easy for you to sign up
Rotec Alarms Ltd is a growing company. We now have 4 full time engineers on the road looking after over 2,000 customers. This has become something of a logistical nightmare for our girls in the office when making appointments, particularly when knowing if we are dealing with a customer with a maintenance agreement or a customer who chooses to pay our call out charges.
Our solution to this problem is a new automated system where our VIP maintenance customers pay by Direct Debit. Our new software now means that as we type your name or address in to our database we can instantly see if you have a current maintenance agreement in place. This means our office staff can dispatch an engineer without the need for an invoice being raised.
Your account will only be charged when your service is due and you will be notified by email and/or text message 30 days before payment is taken.
You will then receive a weekly reminder to contact our office to arrange an appointment for your service call.
You cannot imagine the hours of work necessary for a member of our team to contact over 2,000 customers to arrange a simple service call.
We have some very busy customers on our books and it can take 6 phone calls, 3 text messages, 2 emails and a letter before we get this appointment to carry out our tests. The automated administration of this process will make a huge difference to our efficiency and improve our service to you.
The advantage to busy customers who pay by direct debit is that the system is covered whether we have attended or not.
Thank you in advance for your continued custom and your cooperation as we strive to improve our standards.
Mark Rowe. Rotec Alarms Ltd.
